Quality

The quality of our medicines and services in the pharmaceutical market, along with patient safety, are paramount priorities for us.

Hence, we deploy an integrated Quality Management System to uphold high-quality standards across our operations. It is a comprehensive System comprising a series of procedures, incorporating measures to ensure the efficiency and proper implementation of each procedure, and is regularly updated to integrate the latest practices. This System also records the procedures of our storage and distribution operations conducted at our Distribution Center in Athens.

In essence, our Quality Management System adheres rigorously to the Good Distribution Practice (GDP), Manufacturing (cGMP), and Pharmacovigilance (cGPV) standards set by the European Medicines Agency, as well as the legislation of each market where we operate. It is internationally accredited under the ISO 9001 Quality Management standard. Simultaneously, we employ an efficient Risk & Crisis Management system to address any emergency situations and ensure the uninterrupted delivery of our services.
The dedicated Quality Assurance Department oversees the effective operation and implementation of the Quality Management System and handles cases of Technical Product Complaints.

To report any Technical Product Complaint, please contact our company's Quality Assurance Department.

Quality@genesispharma.com (for Greece)
Quality@genesispharmagroup.com (for Cyprus and other European markets)

Logistics Phamacovigilance